Terms and Conditions

This formal agreement documents the legally binding terms and conditions between aitraveldesk.com and pilgrim who seeks and availing services regarding Umrah Packages 2023 and Hajj Packages 2023 from ai travel desk.

When providing our services for the Umrah and Hajj events in 2023, we presume that our services model translates into clarity of information with package details and costs where applicable invoices intimate a contract of services provided with aitraveldesk.com signed by our valued client/pilgrim and that the following terms & conditions will apply on obtaining our services as needed or according to your preferred schedules.

Disclaimer :

Travel isn’t without risk, but the good news is, with travel insurance, It is highly recommended to have travel insurance before your travel. Make sure, flexible travel insurance protects you from the pain of cancelled flights, unexpected injury or losing your luggage and other travel issues.


For precision to understand the use of the word “Us”, “we”, “ai travel desk” & “the Company”, means www.aitraveldesk.com and the term “you”, “yourself”, “the Client” or “the Pilgrim” will refer to the person or individual signing this agreement.

We simply advise our valuable clients/pilgrims to make it well sure for package(s) information, customization, and bespoke type contracts of services with us. If you are still unsure or doubtful about understanding a piece of information on our web portal, website, or by any means of communications initiated from any side of this agreement. From a trustworthy knowledge source at Law, our clients and those from the UK looking for Umrah and Hajj services can obtain precise legal assistance.

Booking Agreement :

This type of arrangement is one where the customers or pilgrims make the first move by expressing an interest in using our service components included in different Umrah and Hajj packages offered by Ai Travel Desk. This agreement will be applicable to us once the client/pilgrim concedes Hajj or Umrah booking via official receipt and advised money deposits has been paid in mentioned accounts of the company and on verifications from services providers, an official confirmation of flight, hotel and respective departure times will be made to the client/pilgrim 7 days prior to the estimated departure date and time mentioned on the provided receipt from Us. By accepting this official receipt for the Hajj or Umrah, which are our main services provided here, the client/pilgrim is expected to agree to these terms and conditions.

For the purpose of the agreement for travel and lodging, English law and jurisdiction shall apply to this Agreement and any other contract between the client and the company. Between the client and the service provider in the Kingdom of Saudi Arabia, disputes shall be governed by Saudi law and jurisdiction.

Understanding your Contract :

Please carefully read these booking conditions. If you do not comprehend and accept these booking conditions, you may not make any reservations.

Depending on the type of travel arrangement you purchase with us—a booking for a package vacation or for one or more individual travel services—your rights under your contract for travel arrangements will vary. Regardless of the type of arrangement, you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or hotel supplier terms or tour organizer terms and conditions). All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to “these Booking Conditions” shall mean the terms and conditions set out, as well as all terms and conditions of any provider of your travel services. To the extent of any inconsistency between a travel service provider’s terms and conditions and the terms and conditions set out herein, the travel service provider’s terms and conditions shall prevail, save to the extent that any provision in the travel service provider’s terms and conditions is deemed to be invalid or unenforceable. Your travel service providers will be identified on your itinerary or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Alternately, you can request copies from us. Because they will always apply to the supply of your travel services, you must carefully study all terms and conditions relevant to the travel service provider.

We Act As Agent Only :

When you make a booking with us, you confirm and agree that we will be acting as an agent only for the relevant tour organizer or travel service provider, including in relation to packages that we arrange, and that neither ai travel desk, nor any of its directors, employees or agents have any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations.

Package Travel Arranged By Us :

According to the Package Travel Regulations, if we have booked a package for you and the travel arrangements aren’t carried out with reasonable skill and care, we’ll make them right or provide you the required compensation if it has a negative impact on how much fun you have on your trip. Except in situations involving death, serious injury, or illness, our liability in relation to packages we organize is limited to two times the price of your package travel arrangement. Only in cases where everything has gone wrong and you have not benefited in the least from your package travel arrangement will this maximum amount be due. Any money given to you as compensation by us will be reduced by any sums you obtain from travel service providers or travel insurance.

Prices and Payment :

All prices are subject to availability and can be withdrawn or changed without notice.
Price(s) is per person and inclusive of taxes unless otherwise indicated.
Accommodation (if included) is based on twin share, quad share unless otherwise indicated.
Advertised prices may be to travel within specified dates.
We will confirm the correct & final price with you at the time of payment.
Prices are not guaranteed until full payment is made.

To confirm the travel arrangements, you may be required to pay a deposit (per person).
All deposits are non-refundable and non-transferable for changes of mind or cancellations by you.
We will advise you the amount of the deposit and date for final payment at the time of your booking.
Full payment is required at the time of purchase, for online bookings,.

Certain airfares and services are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable.

We will collect all mandatory taxes, however, some countries may charge additional departure, hotel or other taxes that must be paid locally. We advise travellers to retain sufficient local currency to meet these charges.

Payment By Debit Or Credit card :

We accept major debit and credit cards. You authorize us to charge all amounts payable by you in relation to the services provided to the card designated by you. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand.

Payment by bank transfer (not applicable to online bookings).

Schedule Changes :

Your flight ticket lists estimated departure and arrival times that are provided by the airline. They could alter because of operational needs, weather, or air traffic control restrictions. We advise you to get in touch with the airline or check its website 24 hours before your flight to confirm the time it is scheduled to depart. Each subsequent flight’s departure times should also be confirmed. If there are any scheduling changes, you might have to buy a new flight if you don’t reconfirm any of the segments of your itinerary.

If You Change Your Booking  :

If you decide to alter any aspect of your trip plans after our confirmation invoice has been sent, such as your preferred travel dates or lodging, we will try our best to accommodate your request, but it might not always be possible. For any request for changes to be made must be in writing from the lead–named traveller who made the booking. In addition to any additional change or cancellation fees charged by other travel service providers, you will be required to pay our administration fee of £50 per passenger per booking (or any other sum mentioned in your travel documents). Where, we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Costs may go up as you get closer to the departure date, so be mindful of that. In order to amend your travel plans, we might need to rebook you at the current tariffs and rates, which could raise the cost of your bookings in addition to our administrative fee and the change fees levied by the travel service provider.

No changes are permitted outside of your ticket’s validity period. ‘Minimum stay’ and ‘maximum stay’ rules apply to return and multi-stop flights.

Certain travel arrangements (e.g. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Name changes are not permitted in any instance.

If you do not check in for a confirmed return, multi-stop, or around-the-world flight that you have paid for, the airline will record you as a “no show” and will cancel your tickets for following flights. If you do not intend to check-in for a confirmed reservation under these conditions, kindly let us know as soon as possible.

If You Cancel Your Booking  :

You can change your travel plans at any moment, but keep in mind that not all changes will result in a refund. Written request/notification from the lead-named traveller must be received at the branch where the booking was made. You will be required to pay our administration fee of £50 per person per booking if you decide to cancel your travel plans since we incur fees in doing so (or such other amount specified in your travel documents). In addition to our administration charge, you will have to pay the travel service provider’s applicable change/cancellation/service charges.

Note: If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Refunds (if permitted) will only be made available to the person named on the booking payment receipt unless otherwise agreed in writing by all travellers listed on the booking.

Your refund rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015.

If We Change Or Cancel Your Booking  :

On rare occasions, a travel service provider may have to alter your original reservation. Aside from what is required by the Package Travel Regulations, we do not accept any responsibility for any charges that may be incurred as a result of these modifications. The majority of these adjustments will be small, and we’ll let you know about them as soon as we can.

We will inform you of the carrier operating each flight in your itinerary. Any changes to the transporter after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Please note that carriers may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. No compensation is payable in respect of minor changes.

In some cases, we or a travel service provider may be forced to change or cancel your travel plans (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). In these situations, you can choose to either receive a refund of all monies spent or, if available, accept an offer of substitute travel arrangements of equal calibre (except for cases where you have failed to pay the final balance) (we will refund any price difference if the alternative is of a lower value).

Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Details of these rights are published at EU airports and are also available from your airline. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us.

Flights Delays Or Cancelation  :

We are not competent to acknowledge liability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from Saudi Arabia if the operator fails or is unable to fill up the obligation of their part of the agreement. We will support the operator in finding substitute aircraft, but this will be on best endeavors. It is necessary that you have adequate travel insurance to cover this isolated eventuality.

Our Responsibility For Your Booking  :

In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable (c) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised or (d) an event which we or a travel service provider, even with all due care, could not foresee or forestall (including but not to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events).


Our liability will in all cases be in accordance with and/or in an identical manner to (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) – and (b) any relevant international conventions.

Passports and Visas  :

All travellers must have a valid passport for any international travel and many countries require at least six months’ validity from the date of return. Some countries require a machine-readable passport and/or unstamped available pages. While assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. If this is not the case, you should let us know. It is very important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will only be your sole responsibility (except to the extent caused by fault on our part).

We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

If you are a British citizen, we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. For all passport holders, our consultants may obtain specific information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Please allow adequate time to obtain any such advice or documents.

If you are travelling to Australia, Canada or the United States please be advised that there are compulsory pre-registration requirements for their visa waiver programs. If you have registered before, please check your registration is valid and has not lapsed. Please note, you may not meet the eligibility requirements and may be required to obtain a visa.

If you are travelling to South Africa with a person under the age of 18 you will be asked to show the child’s full unabridged birth certificate. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Failure to provide this information on check in will result in passengers being denied boarding.

It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking.

Local Customs and Laws :

You must act at all times in line with local customs and follow the laws of the host country. You are accountable for your actions; we will not be capable to help you if you knowingly or not knowingly disobey local customs rules. Your only support will come from the British Embassy or your travel insurance provider.

How do I Make a Complaint ?

For any reason should you be dissatisfied with the services that you have received from aitraveldesk.com , you may inform us in writing at cs@aitraveldesk.com within 21 days of the happening or 7 days after returning from your pilgrimage, any communications remote this timeline may make any right complicated. To help with any dispute, telephone talk from booking to the conclusion of your travels and any common discussions of your travel and for security reasons for both parties’ telephone discussions may be recorded.